Booking Terms & Conditions
Version 1.0 — September 2026. These terms apply to all bookings confirmed on or after 20 September 2026. Superseded versions are available on request.
1. Who you are booking with
Your booking is with Cheryl Holley, trading as Little Party Heaven and as Bubbly Heaven, of 45 Perth, Stonehouse, Gloucestershire GL10 2PT.
Contact: cheryl@littlepartyheaven.co.uk · 07792 864750
We hold public liability insurance of £5 million. A copy of the certificate is available on request.
In these terms, “we” and “us” means Little Party Heaven. “You” means the person or organisation making the booking.
2. How a booking is made
We will send you a written quote or booking confirmation. It will say how long it is open for — in busy periods that may be as little as 24 hours — and it must be accepted in full.
A quote does not hold your date. Until you have confirmed and paid, the date stays available to anyone else who asks for it. In spring and summer it can be gone the same day.
You accept it by completing our booking form, or by making any payment to us. No date is held until you have done one of those things. An enquiry, a conversation or a pencilled-in date does not secure anything.
Any change to what has been agreed must be confirmed in writing by both of us.
3. What you pay, and when
- A booking fee is payable when you book. This secures your date and is non-refundable — see clause 5.
- The balance is due 30 days before the event, unless we have agreed otherwise in writing.
- For outdoor bookings — including animals and outdoor bubble shows — we ask for payment in full at the time of booking.
- If your event is less than 30 days away when you book, the full amount is payable at the time of booking.
- Cash on the day is available on some bookings. Where we offer it, we will say so in writing when you book, and the balance is then handed to the entertainer before they begin. It is not available on outdoor bookings, and it is not available unless we have offered it.
We do not take payment through this website. Everything is paid against an invoice we send you.
4. Moving your date
We will always try to help, and we often can — but performers are booked against your date, so how much notice you give matters.
| Notice given | What we can do |
|---|---|
| 90 days or more | We will do our best to move you, subject to availability. No charge. |
| Under 90 days | We will try, but cannot promise. Performers are usually committed by this point. |
| Time changes | Often possible, subject to availability. Short notice is unlikely. |
If we cannot find a date that works, your booking stands as it is, or you may cancel under clause 5.
5. If you cancel
The moment you book, we stop selling your date, turn down other work for it, and commit a performer to it. All three cost us something, and how much we can recover depends on the notice you give.
Cancelling does not end what you owe.
If you cancel at any time after your booking is confirmed, the full agreed fee remains payable. Anything you have already paid is kept and applied towards it. This covers:
- the booking fee — it pays for arranging your booking, which has already been done;
- any deposit already passed on to your performer, which we cannot get back;
- the performer’s fee, where it falls due under our contract with them — which it does if you cancel within 7 days of the event;
- our own fee, because from the day you booked we stopped selling your date and turned down other work to keep it free;
- and any other costs already reasonably incurred — materials bought in, travel booked.
What brings it down
If we re-let your date, we credit what we take against what you owe, and refund any excess. The more notice you give us, the more likely that is — so early notice genuinely costs you less, and very late notice usually costs the full amount, because by then nothing can be recovered.
We will not charge you for a loss we did not suffer. Equally, we will not absorb one you caused.
We can and do use the small claims court to recover sums owed under this clause.
Nothing here affects your statutory rights, and we may waive any of it at our discretion in exceptional circumstances.
6. If we cannot get there
Our fault — you get everything back.
If we are unable to attend for any reason on our side — vehicle breakdown, an accident, illness, a performer letting us down, or our own decision that it is not safe to travel — we will refund you in full. We will always try to send a replacement first, but the choice is yours.
Prevented by law.
If your event cannot go ahead because of government restrictions, we will move your booking to a new date at no charge. If we cannot agree a workable date within 12 months, we will refund you, less any costs we have genuinely incurred and cannot recover.
Your side.
If we cannot perform because of something you are responsible for — a wrong address, a wrong date or time, no way of contacting you on the day, no access, an unsafe venue, or your guests’ behaviour — no refund is due. Our travel and preparation have already been spent.
7. Weather
We perform in most weather. For any outdoor booking you must have an indoor backup available — a hall, a marquee, a room. Going ahead without one is at your own risk.
If you cancel because of rain, a heatwave or a weather warning, no refund is due — we will be there, and the indoor option is what it is for.
If we decide it is not safe to travel or to perform, that falls under clause 6 and you are refunded in full.
In very hot weather, performers will need more frequent breaks.
8. The venue — what we need from you
- Correct details. The address, date, time and access arrangements you give us must be right. If we travel to the wrong place, or cannot reach you on the day, no refund is due.
- Parking and access as described when you booked.
- A suitable, safe space for the entertainment you have booked.
- Private changing facilities where costumes are involved. Public toilets are not suitable.
- A safe power supply where electrical equipment is used.
- Any permits or permissions the venue or event requires.
If these are materially not as described and the performance cannot reasonably go ahead, or has to be cut short, no refund is due. We will always try to find a way to perform first.
9. Safety, and your guests
You are responsible for supervising your guests, including children, throughout the event.
The entertainer may refuse to start, or may stop, if in their reasonable opinion conditions are unsafe — for example being too close to roads, traffic or water, having no secure space, or guest behaviour putting people at risk. Where that is down to the venue or your guests, no refund is due.
If any of our performers is abused or threatened, verbally or physically, they may stop immediately and all fees remain payable.
Our risk assessments are at bubblyheaven.co.uk/ra/ — please read the one for your booking and check your venue against it.
10. Music licensing
Many of our performances include recorded music. Where a licence is needed — typically PRS and PPL — it is the venue’s licence that covers it, and it needs to be in place before the event.
If you are booking a venue, please check with them. If a licensing problem means the performance has to be restricted or cannot go ahead, no refund is due.
Where you are a business, venue or event organiser, you agree to reimburse us for any charges or penalties we incur because the required licences were not in place.
11. Photos and filming
At private parties.
We do not photograph or film your party for marketing, social media or our website. Ever.
We occasionally record a short piece of a performance for our own safety and training review — for example to work out why a floor was slippery so we can make it safer next time. It is never shared, never posted, and kept only for as long as we need it for that review — then deleted. Tell us if you would rather we didn’t, and we won’t.
At public and ticketed events, and holiday parks.
We take photos and video for our own marketing and social media. If you or any parent would rather a child was not filmed, tell us on the day and we will keep them out of shot. As a rule we avoid posting identifiable faces.
12. Animals — petting farm and donkeys
These apply in addition to everything above.
Animals are living creatures and can behave unpredictably. By booking, you accept that.
The animal provider is responsible for
the animals themselves — handling, welfare, behaviour, staffing, equipment and on-site safety. They may pause or stop the activity at any time if the animals are stressed, conditions are unsafe, or instructions are not being followed.
You are responsible for
- a suitable space for the animals, and crowd control and supervision;
- making sure your guests follow the handler’s instructions;
- keeping the animal area clear of ball games, running games and fast movement; dogs off leads; balloons, drones, frisbees, kites and anything flying; vehicles and machinery; and food areas.
Hand washing or sanitising after animal contact is required, and there is no eating or drinking in the animal area.
13. Bubble shows in theatres and on stages
Bubbles are chemistry, and they fail in a contaminated room. Cleaning sprays, aerosols, fabric conditioner, fire-retardant treatments, smoke effects and heavy dust will all stop bubbles forming — whether in the air or left on surfaces.
Please tell the venue a bubble show is taking place, and ask them not to apply fire-retardant or similar treatments in the days beforehand.
We carry backup solution. But if contamination caused by the venue or a third party stops the show working as intended, no refund is due.
14. Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else which cannot lawfully be excluded.
Beyond that, we are not liable for loss or damage caused by things outside our control, by your venue, or by your guests not following safety instructions. Our liability for anything else is limited to the amount you paid for the booking.
We hold public liability insurance. If you are a business, venue or event organiser, you should hold your own cover for your event — we cannot insure your event for you.
15. Business customers
These apply only where you are booking as a business, and not as a consumer.
Where a purchase order is given, payment is due 30 days from invoice. Late payments may carry interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.
Additional performance time, if we can offer it, is charged at a fee agreed at the time.
16. Cancellation rights, complaints and law
Because we are booked for a specific date and time, the 14-day cancellation right in the Consumer Contracts Regulations 2013 does not apply to this kind of booking (regulation 28). Your other statutory rights are unaffected.
If something goes wrong, please email cheryl@littlepartyheaven.co.uk. We aim to reply within 5 working days and to resolve things properly.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your own courts.