Booking Terms & Conditions

Version 2.0 – October 2026 · Little Party Heaven / Bubbly Heaven · Cheryl Holley, 45 Perth, Stonehouse, Gloucestershire GL10 2PT

The full terms

Part 1 – Every booking

1. Who we are, and how these terms work

1.1 "We" and "us" means Cheryl Holley, trading as Little Party Heaven and as Bubbly Heaven, of 45 Perth, Stonehouse, Gloucestershire GL10 2PT. "You" means the person or organisation making the booking.

1.2 Contact: cheryl@littlepartyheaven.co.uk · 07792 864750

1.3 Some entertainment we perform ourselves. Other entertainment is provided by independent contractors, and we arrange it for you. Please note we use contractors for different types of entertainment. Your booking confirmation always says who provides each part of your booking.

1.4 "Contractor", "artist" and "performer" all mean the same thing in these terms: the independent business named on your booking confirmation. They are not Bubbly Heaven or Little Party Heaven staff.

1.5 Part 1 applies to every booking. Part 2 applies to anything Cheryl Holley (Holly Pop) performs. Part 3 applies to anything a contractor performs. Part 4 applies where a booking has more than one performer.

1.6 If you are booking for a business, school, charity or other organisation, you confirm that you have its authority to book, and "you" means that organisation.

2. How a booking is made

2.1 We will send you a written quote or booking confirmation. It must be accepted in full.

2.2 A quote does not hold your date. Until you have confirmed and paid, the date stays available to anyone else who asks for it. In spring and summer it can be gone the same day.

2.3 You accept it by completing our booking form, by confirming in writing, or by making any payment to us. No date is held until you have paid. An enquiry, a conversation or a pencilled-in date does not secure anything.

2.4 Any change to what has been agreed must be confirmed in writing by both of us.

3. What you pay, and when

3.1 Your booking agreement or invoice shows separately each contractor's fee, our booking and arranging fee, and the price of any show we perform ourselves.

3.2 The amounts due and the dates they are due by are set out in your booking agreement.

3.3 Your date is not secured until payment is received.

3.4 Cash on the day is available on some bookings. Where we offer it, we will say so in writing when you book. It is not available on outdoor bookings, and it is not available unless we have offered it.

3.5 We do not take payment through this website. How to pay is set out in your booking agreement or invoice: bank transfer (BACS) details, and a card payment link where available. Other ways to pay may be available on request.

3.6 If a balance is not paid by its due date, we may treat the booking as cancelled by you, and clause 5 applies. Your date is then released and may be booked by someone else.

4. Moving your date

4.1 Your booking is for a specific date and time. Performers plan their diaries, their travel and their other bookings around it, so there is no right to move a booking once it is confirmed.

4.2 If you ask to move your date or time, we will try to help, but we cannot promise. It depends on how much notice you give, whether the new date is free, and how busy the period is. In peak periods – June, July, August and December – it is very unlikely to be possible.

4.3 Where a contractor is providing the entertainment, whether the booking can be moved is the contractor's decision, not ours.

4.4 If a move is agreed, it is confirmed in writing. Any difference in price for the new date, and any cost the performer has already incurred because of the original date, is payable by you.

4.5 If your booking cannot be moved, it stands as it is, or you may cancel under clause 5.

5. If you cancel

5.1 The moment you book, we stop selling your date, turn down other work for it, and a performer is committed to it. All of that costs something, and how much can be recovered depends on the notice you give.

5.2 Cancelling does not end what you owe. This applies whatever your reason for cancelling, including a change of mind, a change of plans or date, finding another provider, illness, or a family emergency. Anything you have already paid is kept and applied towards it. What remains payable depends on who was to provide the entertainment:

• for anything we were to perform ourselves, clause 16.3 applies;
• for a contractor's fee, clause 20.1 applies – it follows the contractor's own cancellation terms;
• for our booking and arranging fee, clause 20.3 applies.

5.3 You must cancel in writing. The date we receive it is the date of cancellation.

5.4 We will not charge you for a loss that was not suffered. Equally, we will not absorb one you caused. We can and do use the small claims court to recover sums owed under this clause.

5.5 Nothing here affects your statutory rights, and we may waive any of it at our discretion in exceptional circumstances.

6. Correct details, and things on your side

6.1 The date, time, address, access information and contact number on the day that you give us must be right, and someone must be reachable on that number on the day.

6.2 If the entertainment cannot go ahead, or is cut short, because any of those details were wrong or because we could not reach you on the number you gave, the booking is treated as fulfilled and no refund is due. This applies to the contractor's fee, to our booking and arranging fee, and to the price of our own show.

6.3 If any of your details change after booking, you must tell us in writing before the event.

6.4 The same applies if, on the day, the entertainment cannot go ahead or is cut short because of anything else you are responsible for – no access, an unsafe venue, or your guests' behaviour.

6.5 If a problem of that kind comes to light before the day, we will work with you to solve it. If it cannot be solved and the entertainment cannot go ahead, that is treated as you cancelling, and clause 5 applies.

6.6 Prevented by law. If your event cannot go ahead because of government restrictions, we will move your booking to a new date at no charge. Where a contractor is providing the entertainment, the new date must be agreed with the contractor. If a workable date cannot be agreed within 12 months, you are refunded, less any costs genuinely incurred that cannot be recovered.

7. Weather

7.1 Performers work in most weather. For any outdoor booking you must have an indoor backup available – a hall, a marquee, a room. Going ahead without one is at your own risk.

7.2 Weather is not a reason for a refund. If you cancel for any weather-related reason, it is treated like any other cancellation and clause 5 applies. The indoor backup is what it is for.

7.3 If the performer decides it is not safe to travel or to perform, you are refunded under clause 16 (our own shows) or clause 21 (contractors).

7.4 In very hot weather, performers and any animals will need shade, water and more frequent breaks. Sessions may be shortened or paused for their welfare, and this does not reduce what is payable.

8. The venue – what is needed from you

• Parking and access as described when you booked.
• A suitable, safe space for the entertainment you have booked.
• Private changing facilities where costumes are involved. Public toilets are not suitable.
• A safe power supply where electrical equipment is used.
• Any permits or permissions the venue or event requires.

If these are materially not as described and the performance cannot reasonably go ahead, or has to be cut short, no refund is due. The performer will always try to find a way to perform first.

9. Safety, and your guests

9.1 You are responsible for supervising your guests of any age throughout the event. That includes children, and adults who need care or support, such as care home residents. Performers are never left in sole charge of anyone.

9.2 The performer may refuse to start, or may stop, if in their reasonable opinion conditions are unsafe – for example being too close to roads, traffic or water, having no secure space, or guest behaviour putting people at risk. Where that is down to the venue or your guests, no refund is due.

9.3 If any performer is abused or threatened, verbally or physically, they may stop immediately. No refund is due, and anything still owed remains payable.

9.4 Risk assessments for many kinds of entertainment are at bubblyheaven.co.uk/ra/. If the one for your booking is not there, we will send it to you with your booking agreement or on request. A contractor's risk assessment is the contractor's own document. Please read the one for your booking and check your venue against it.

10. Music licensing

10.1 Many performances include recorded music. Where a licence is needed – typically PRS and PPL – it is the venue's licence that covers it, and it needs to be in place before the event.

10.2 If you are booking a venue, please check with them. If a licensing problem means the performance has to be restricted or cannot go ahead, no refund is due.

10.3 Where you are a business, venue or event organiser, you agree to reimburse us for any charges or penalties we incur because the required licences were not in place.

11. Photos and filming

11.1 At private parties. We do not photograph or film your party for marketing, social media or our website. Ever.

11.2 We sometimes record a performance, in part or in full, for our own safety and training review. It is never shared, never posted, and kept only for as long as we need it for that review – then deleted. Tell us if you would rather we didn't, and we won't.

11.3 At public and ticketed events, and holiday parks. We take photos and video for our own marketing and social media. We may also record a performance, in part or in full, for our own safety and training review. If you or any parent would rather a child was not filmed, tell us on the day and we will keep them out of shot. As a rule we avoid posting identifiable faces.

11.4 Clauses 11.2 and 11.3 apply only when Holly Pop performs. We do not film or photograph at a contractor's booking.

11.5 When a contractor performs. Filming and photography are not part of the booking. A contractor will not take photos or video at your event unless you have given permission first, and will not share any unless you have agreed to that too. If you do agree, they will not name or tag you or your venue, and no child or guest will be identifiable without a parent's or that person's agreement. If you later want a post taken down, tell us or the contractor and it will be removed.

12. Bubble shows in theatres and on stages

12.1 Bubbles are chemistry, and they fail in a contaminated room. Cleaning sprays, aerosols, fabric conditioner, fire-retardant treatments, smoke effects and heavy dust will all stop bubbles forming – whether in the air or left on surfaces.

12.2 Please tell the venue a bubble show is taking place, and ask them not to apply fire-retardant or similar treatments in the weeks beforehand. If any treatments are due, plan them for after the bubble show, not before.

12.3 When Holly Pop performs, backup solution is carried. A contractor makes their own arrangements. Either way, if contamination caused by the venue or a third party stops the show working as intended, no refund is due.

13. Liability

13.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else which cannot lawfully be excluded.

13.2 Beyond that, we are not liable for loss or damage caused by things outside our control, by your venue, or by your guests not following safety instructions. Our liability for anything else is limited to the amount you paid us for the booking.

13.3 We hold public liability insurance of £5 million for the entertainment we perform ourselves. A copy of the certificate is available on request. Each contractor holds their own.

13.4 If you are a business, venue or event organiser, you should hold your own cover for your event – we cannot insure your event for you.

13.5 You are responsible for any injury to a performer, and for any loss of or damage to their equipment, that is caused by you, your venue or your guests.

14. Business customers

These apply only where you are booking as a business, and not as a consumer.

14.1 Where a purchase order is given, payment is due 30 days from invoice. Late payments may carry interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.

14.2 Additional performance time from us, if we can offer it, is charged at a fee agreed at the time. Additional time from a contractor on the day is covered by clause 22.

15. Cancellation rights and law

15.1 Because the booking is for a specific date and time, the 14-day cancellation right in the Consumer Contracts Regulations 2013 does not apply to this kind of booking (regulation 28). Your other statutory rights are unaffected.

15.2 These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your own courts.

Part 2 – When Holly Pop performs

16. Entertainment we perform ourselves

16.1 Where your booking confirmation shows Cheryl Holley (Holly Pop) as the performer, your agreement for that entertainment is with us.

16.2 If we cannot get there. If we are unable to attend for any reason on our side – vehicle breakdown, an accident, illness, or our own decision that it is not safe to travel or perform – we will refund you in full for that entertainment. We will always try to send a replacement first, but the choice is yours.

16.3 If you cancel. The full price of our show remains payable, because from the day you booked we stopped selling your date and turned down other work to keep it free. So do any other costs already reasonably incurred, such as materials bought in or travel booked. If we are able to re-book your date, what we take is credited against what you owe us, and any excess is refunded. The more notice you give, the more likely that is.

Part 3 – When a contractor performs

17. Who you are booking with

17.1 We act primarily as your agent. You ask us to find and arrange entertainment for your event, and we arrange it for you with an independent contractor.

17.2 Your agreement for the entertainment itself is with the contractor named on your booking confirmation, not with us. Our agreement with you is for arranging the booking.

18. The contractor

18.1 Your booking confirmation gives each contractor's name and business name, for example "Jo Smith at Smith's Magic Shows". You are entitled to have this before you pay anything.

18.2 Each contractor is an independent business, separate from us. It may be a sole trader, a company, a charity or another kind of organisation. Each is responsible for its own public liability insurance. We ask each contractor for proof of that insurance before confirming your booking. We rely on what the contractor gives us, and we cannot guarantee that a contractor's policy is valid on the day.

19. The contractor's fee is the contractor's money

19.1 We do not add anything to a contractor's fee. It is the figure they set.

19.2 We collect each contractor's fee on that contractor's behalf. It is not our money and we do not treat it as our income.

19.3 We hold it separately from our own money and pass it to the contractor in full, without deduction, when we receive the contractor's invoice or as the contractor's own terms require.

19.4 Payment to us of a contractor's fee counts as payment to that contractor. You do not owe them anything further.

19.5 Our booking and arranging fee is not refundable once your booking is confirmed, except as clause 21 says. It pays for arranging the booking, which has already been done.

19.6 Where any part of a contractor's fee is refundable to you, we return it from the money we hold for that contractor.

20. If you cancel a contractor's entertainment

20.1 The contractor's fee is owed to the contractor, not to us. What remains payable if you cancel is set by that contractor's own cancellation terms, which are set out in your booking agreement. Where those terms mean the contractor is owed their fee, or part of it, we pass it on to them. Anything we hold for the contractor beyond what their terms say is owed is refunded to you.

20.2 Any payment to secure your date that we have already passed on to a contractor is the contractor's to refund, not ours.

20.3 Our booking and arranging fee remains payable. It pays for arranging your booking, which has already been done.

20.4 We collect whatever is owed to the contractor on the contractor's behalf and pass it on to them.

21. If the contractor cannot attend

21.1 If a contractor tells us in advance that they cannot attend, we will try to find you a replacement of equivalent standard at no extra cost. Whether we can depends on how much notice we are given.

21.2 If you choose not to accept the replacement, the contractor's fee is refunded to you in full. Our booking and arranging fee is not normally refunded, because the booking was arranged and a suitable replacement was offered. We may refund some or all of it at our discretion, depending on the circumstances.

21.3 If a contractor cannot attend and we are not able to find a replacement, or it is too late to arrange one, you are refunded in full, including our booking and arranging fee. We will refund you within 7 days.

21.4 If we fail in our own part, for example passing on the wrong date or address, our booking and arranging fee is refunded in full.

22. Extra time on the day

22.1 If you ask a contractor to stay longer on the day and they agree, that is arranged between you and the contractor, at a price they set, and is paid directly to them. We are not involved in it and it is not covered by our booking and arranging fee.

22.2 Extra time asked for before the event is a change to your booking and must be agreed with us in writing.

23. Who is responsible for what

23.1 The contractor is responsible for the entertainment: the performance, their conduct, their animals and equipment, and their insurance. We are not responsible for what the contractor does or fails to do.

23.2 If you have a complaint or claim about the entertainment, tell us at cheryl@littlepartyheaven.co.uk. We pass it straight to the contractor's business, and they deal with it with you directly.

23.3 We are responsible for arranging your booking properly, passing on your details accurately, and looking after the money we hold. If something goes wrong with our part, email us. We aim to reply within 5 working days and to resolve things properly.

24. Animals – petting farm, donkeys and reptiles

Animal entertainment is always provided by a contractor, never by us. These apply in addition to everything above.

24.1 Animals are living creatures and can behave unpredictably. By booking, you accept that.

24.2 The contractor is responsible for the animals themselves – handling, welfare, behaviour, staffing, equipment and on-site safety. They may pause or stop the activity at any time if the animals are stressed, conditions are unsafe, or instructions are not being followed.

24.3 You are responsible for:

• a suitable space for the animals, and crowd control and supervision;
• parking for the animal transport close by, within 10 metres of the animal area;
• access for a large vehicle. The animals may arrive in a large vehicle or with a trailer, so the roads, paths, gateways and parking must be suitable for one;
• hard standing to park on. If you ask the contractor to park on a field or grass, the ground must be firm. It cannot be wet or sodden;
• making sure your guests follow the handler's instructions;
• keeping the animal area clear of ball games, running games and fast movement; dogs off leads; balloons, drones, frisbees, kites and anything flying; vehicles and machinery; and food areas.

24.4 Hand washing or sanitising after animal contact is required, and there is no eating or drinking in the animal area.

Part 4 – Bookings with more than one performer

25. Mixed bookings

25.1 One booking can include several contractors, and can include a show we perform ourselves. Your booking confirmation lists each one separately and says who provides it.

25.2 For each contractor, your agreement for that entertainment is with that contractor, and Part 3 applies to that part of the booking.

25.3 For anything we perform ourselves, your agreement is with us, and Part 2 applies to that part of the booking.

25.4 Our booking and arranging fee is charged for each contractor and for each date booked. Your booking agreement shows the fee against each one.

25.5 If one performer cannot attend, clause 16 or clause 21 applies to that performer's part only, including only the booking and arranging fee charged for that performer. The rest of the booking goes ahead as agreed.