Refunds & Returns Policy

If you have any problems or questions regarding your order, please contact us at cheryl@bubblyheaven.co.uk.
Please allow 1–2 working days for a response.

Online Courses, Membership & Subscriptions

Membership, online courses and subscriptions are non-refundable. 

Your subscription renews automatically, but you can cancel at any time—access will remain available until the end of your current billing period. You may also upgrade your plan at any point during your subscription.

Physical Products – Missing Items & Refunds

Missing Item

If your item hasn’t arrived, please follow the steps below:

  1. Check the postal address you provided at checkout to ensure it was entered correctly.

  2. Review the estimated delivery times shown at checkout.
    Note: All delivery estimates are based on working days (Monday to Friday). Weekends are not included in the delivery timeframe.

  3. Track your item using the link below.
    👉 Track your item here

Important Information

  • If the address provided at checkout was incorrect, you will need to cover the postage cost again (even if free delivery was originally offered), as we will need to repackage and resend your item. This is because the error was not on our part.

  • If your item still hasn’t arrived and may have been lost by Royal Mail, we can issue a refund 10 days after the estimated delivery date (this refers to the latest expected delivery date — not the dispatch or order date).

To Report a Missing Item

To report a missing item, please email: cheryl@bubblyheaven.co.uk

Useful links: My account & Track you item here.

Physical Products – Returns

Changed Your Mind?

You may return unused items within 30 days of receipt for a refund.

  • Return postage must be paid by the customer.
  • Items must be unused and in resalable condition.

Used items are non-refundable if returned simply because you’ve changed your mind—unless the item is faulty.

Damaged, Faulty or Incorrect Items

If your item is:

  • Damaged during delivery
  • Faulty or not fit for purpose
  • Not as described

You can return the item unused within 30 days for a full refund or replacement.
We will provide a pre-paid postage label for these cases.

Please email cheryl@bubblyheaven.co.uk to arrange the return.

If the item has been used, we will assess the condition on a case-by-case basis to determine eligibility for a full refund.

Important Return Instructions

  • Ensure all returned items are adequately insured, tracked, and signed for.
  • If a return is lost in transit and not received by us, we cannot issue a refund.
    In such cases, please claim through your postal provider’s insurance.
  • Email us at cheryl@bubblyheaven.co.uk to notify us of the return.

Include the following inside your return package:

  • Your full name
  • Your address
  • Your order number
Return Address:

Bubbly Heaven
45 Perth, Stonehouse
Gloucestershire, GL10 2PT
United Kingdom

International Returns

In addition to the instructions above, please ensure that:

  • All required customs forms and declarations are completed correctly.
  • Any VAT or customs duties are pre-paid.

If we are charged fees to retrieve your item from customs, these fees will be deducted from your refund.

We recommend contacting your shipping service to confirm requirements.